If you have a fixed rate savings account with us, you need to know what to expect as it approaches the end of its term. While every bank will follow a different process, here’s what we do:

• We will always notify you at least four weeks before your account reaches the end of its term to remind you and let you know what your options are
• We will let you review our latest range of products available to loyal customers and If we increase our rates between emailing you and your maturity date, you’ll automatically get the higher rate
• If you don’t tell us what you want to do two days before the date of maturity, we’ll put your money into an Easy Access account. That way, you can access your savings whenever you want
• If you want us to return your money, all you need to do is instruct us to return it to your nominated account
• Finally, after we’ve carried out your instructions, we’ll let you know via email or a secure message.