We’re happy to consider a request to borrow more money. Please contact us on 0345 149 7750 to discuss your request. Before we can make you an offer of a further advance we will need to assess your circumstances and the affordability of your total borrowing with us.

If you took out a second charge mortgage with Paragon before 2014 and have a query, please call 0345 147 9303.

Once your loan has completed and you’d like to contact us, you can call 0345 149 7750. Our UK based Customer Servicing team are happy to help with any questions you may have.

Yes - please contact our Customer Servicing team on 0345 149 7750 to discuss this. Any request to change your payment date must be made at least five working days before your monthly payment is due. Please be aware that deferring your payment date may mean your next payment is larger than usual as it will include interest for the additional days until payment is collected.

If you want to make an additional payment to your usual arrangements, please call us on 0345 149 7750 and we’ll be happy to help. Please note there is a minimum requirement of £500 to do this. For more information, please see your terms and conditions.

If you are thinking of remortgaging or borrowing more on your current first mortgage, then please get in touch with us as soon as possible on 0345 149 7750 to discuss your request. Your loan with Paragon contains a restriction which prevents changes to the charges registered against your property without our consent.

It may be possible to transfer your second charge mortgage to your new property, however, this will be subject to our lending criteria at the time of your request. Please contact us as soon as possible to discuss your requirements and if we can accommodate your request, we’ll tell you the conditions you’ll need to meet to allow us to approve a transfer. This is because we will need to communicate with your solicitors to make sure all of the paperwork is fully prepared and has been received by your solicitor in time for completion.

It may be possible to transfer your second charge mortgage to your new property. In this instance, please contact us as soon as possible to discuss your requirements and the conditions you’ll need to meet to allow us to approve a transfer. This is because we will need to communicate with your solicitors to make sure all of the paperwork is fully prepared and has been received by your solicitor in time for completion.

If you are having difficulties meeting your payments please call us on 0345 149 7751 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

If you think you may struggle with your repayments in the future, please call us on 0345 149 7751 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

If you want to make additional payments to your usual arrangement, please call us on 0345 149 7750 and we’ll be happy to help. Please note there is a minimum requirement of £500 to do this. For more information, please see your terms and conditions.

We are happy to change your bank account details. To make sure we collect your monthly payment on time, please give us a minimum of five working days to set up your new payment arrangements.

If the new bank account you wish to use only requires one signature, you can update us with the details and set up your new Direct Debit, by calling 0345 149 7750.

If the new bank account you wish to use requires two or more signatures on the account, please fill out a new Direct Debit instruction and send it to us at:

Customer Servicing
Second charge mortgages
Paragon
51 Homer Road
Solihull
West Midlands
B91 3QJ

Yes, you can settle your agreement at any time. To get a settlement figure, please call our Customer Servicing team on 0345 149 7750.

If you would like to settle your agreement with us, please call us on 0345 149 7750 to request a settlement figure. Once you have received your settlement figure, there are a number of ways you can pay it. The quickest and easiest way is by electronic bank transfer. We will send you our bank details with your settlement statement. Alternatively you can call our Customer Servicing team on 0345 149 7750 and make a payment by debit card.

If you decide to settle your second charge mortgage before the end of your agreement, you may have to pay us an early repayment charge. Your offer letter will explain if and when any early redemption charges apply to your loan and how this is calculated.

If you are having difficulties meeting your payments, please call us on 0345 149 7751 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

Under the Data Protection Act we can only talk to individuals named on your loan agreement, unless you have specifically nominated a third party to speak on your behalf. Even then, we can only provide information to your third party - they cannot make any changes to your agreement.

If you would like to nominate a third party please contact our Customer Servicing team on 0345 149 7750.

If your loan with us is on a variable rate, it means your payments can change over the term of the loan. Please note that these rates are not linked to any external rate such as the Bank of England Base Rate. The factors that can result in a change in your interest rate are detailed in your terms and conditions.

We strive to provide the highest possible level of customer service at all times. If we haven’t met your expectations please let us know and we will try to resolve any issues as quickly as possible.

You can contact us about your complaint by calling 0345 149 7753 or email [email protected].

If you are experiencing financial difficulties you can seek free independent advice from:

Citizens Advice www.citizensadvice.org.uk

National Debt Line www.nationaldebtline.co.uk

Payplan www.payplan.com

Step Change Debt Charity www.stepchange.org

These organisations will help you assess your financial situation to see what you can afford. They will also help you fill out a common financial statement which you should send, along with your proposed repayment offer, to:

Collections
Second charge mortgages
Paragon
51 Homer Road
Solihull
West Midlands
B91 3QJ

Should your financial position change in a way that will affect your ability to make your monthly repayments, it is extremely important to contact us immediately. The sooner we are made aware of your circumstances, the sooner we can help you find a solution. Under these circumstances please contact our team on 0345 149 7751.

If you’re a new customer and you’d like to speak to us you can call 0345 149 7755, Monday to Friday 9.00am to 5.00pm.

If you’re an existing customer, we’re available on 0345 149 7750, Monday to Friday 8.30am to 5.00pm.

We provide simple, straight forward secured loans, available through a panel of registered brokers. Although our loans are arranged through brokers, our secured loans are built with our customers in mind and our UK based customer servicing team are always at the end of the phone to answer any questions.

We are regulated by the Financial Conduct Authority (FCA) and are members of the Finance and Leasing Association (FLA) and subscribe to its lending code. More information about the FLA can be found here.

You must be an employed or self-employed homeowner with an existing mortgage to receive approval for a second charge mortgage from us. Currently, we do not offer unsecured loans.

We do not sell our second charge mortgages direct to customers. Our mortgages are available through a number of mortgage intermediaries who specialise in this market.

Although we’re not able to recommend any particular intermediary, you can contact us on 0345 149 7755 for help in locating a suitable firm.

Once you have chosen an intermediary, before they will be able to advise you, they will ask about your circumstances and finances and about your requirements. Your intermediary will recommend a mortgage that they believe is most suitable for your needs and circumstances and will also be responsible for arranging your loan.

Your intermediary should explain the terms and conditions of the loan, as well as what the various documents mean. We recommend that you ask for an explanation if you don’t understand any part of your second charge mortgage agreement, including the terms and conditions.

If, after talking to your intermediary, you are still in any doubt you should seek independent legal and/or financial advice. Please note that your intermediary may charge you a fee for their service.

Second charge mortgages are personal loans against which you offer some form of security – in our case that security is your home. Second charge mortgages are usually taken out to make home improvements, like a conservatory or extension. Some people use them for big purchases such as a car or holiday of a lifetime, and often they are used to re-organise finances and consolidate debts**

**consolidating your debt may increase the amount you pay back overall and extend the repayment period. Repaying borrowing over a longer term may increase overall interest charges – but it can help keep your repayments at a more affordable level.

We offer loans between £15,000 and £500,000 over terms of 60 to 300 months.

Secured loans offer a convenient way of simplifying and re-organising your monthly budget by consolidating existing debts into a single loan and monthly repayments. It is often possible to raise additional cash at the same time for home improvements, a holiday, or other expenses such as a family wedding.

Although your current monthly outgoings and the interest rates you’re paying can often be significantly reduced, you should be aware that stretching your finances over a longer term could increase the overall amount of interest you’ll pay. You should discuss this with your broker at the time of application.

We won’t consider second charge mortgage applications that are for:

• business purposes
• cosmetic surgery
• settlement of outstanding tax
• installation of solar panels
• financial speculation
• funding towards marital settlement

Payment holidays aren’t available on our mortgages but if you are having difficulties meeting your payments, please call us on 0345 149 7751 as soon as possible. We have a number of options we can talk to you about and we will always do our best to help.

A repayment mortgage is a mortgage where each monthly payment partly covers the interest due each month with the rest going towards paying off the original amount you borrowed.